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February 2021 5 Star Champion: Jonathan Jerez

Each month we feature five winners and connect their stories to the 5 Star principle they best represent. 

Nomination by Anne-Marie Reischer: Jonathan Jerez exhibits 5-Star Customer Service everyday and his dedication really came through recently. Evergreen received an emergency call that a client was experiencing a leak in the bedroom closet. The unit is owned by an off-site owner and has renters that reside there. In attempting to communicate with the tenant, it was quickly determined that they only speak Spanish and unfortunately could not relay the information to the coordinator or manager. They were very apprehensive about opening the door to just anyone. The Maintenance Coordinator (Lori Morin) placed a call to our Field Technician, Mr. Jonathan Jerez, who already had a full schedule that day, to assist her. Jonathan is very fluent in Spanish. He took the time out of his busy day to help translate for the tenants. He showed the tenant compassion, understanding, and patience. He made them feel comfortable with what was happening. He translated many back and forth conversations between the office and the tenant. In the end, because of Jonathan's 5-Star Customer Service, he became a vital part of getting the leak issue resolved quickly and professionally. Evergreen Management is proud to have him on our team.  

5 Star Principle: Demonstrate Care