Each month we feature five winners and connect their stories to the 5 Star principle they best represent.
Nominated by T.J. Evans (Associa Gulf Coast): Community Association Manager, Heather Caban, is a consummate professional who goes above and beyond the Board of Directors’ expectations to support them, as described in the testimonials included in this nomination. Heather and her onsite team manage a community comprised of three associations. Despite the large size of the community, Heather has strengthened Associa’s relationship with the associations board members, residents, and vendors. The positive nature of this relationship has created an ideal family dynamic that is healthy and supportive, an integral value of our Associa family.
Board Vice President: I am writing this review for Heather Caban. I am the V.P. of our Patio HOA and I cannot give Heather enough praise for the job she does here. She is on top of every situation and makes my job as a board member MUCH easier. I am the board member who usually receives complaints from our residents, and I have NEVER gotten a call complaining about Heather. She is always very professional and courteous to our residents and they all love her. Associa should be very proud of having her on their staff. We certainly are!
Family Member of Former Owner: Since my mom passed away, I've been working with. She has always been very helpful and responsive! I appreciate her help during this trying time.
Board Member: All of us at The Wellington are truly blessed with the very best Associa team in the business. It's a credit to the leadership of our CAM, Heather Caban. Since Heather's appointment, she has inspired her staff and our contractors to deliver the highest quality of services to all our residents in the Wellington. Heather and her team are a focused customer satisfaction driven team delivering win/win solutions and services daily.
5 Star Principle: Own the Resolution