Elevators are the one place residents and guests see and use daily. Unfortunately, elevator issues are inevitable, can be costly, and cause serious frustrations. While these issues aren't the most pleasant, these tips will help improve your overall elevator experience with vendors and make resolving problems as easy as possible.
- Read the contract.
In most cases, elevator contracts typically last around five to ten years. Because of this, it’s important to read your contract closely and know exactly what’s included. Make sure you know renewal processes and are aware of the rates for monthly maintenance, hourly maintenance, and emergencies so there aren’t any surprises.
- Know exactly who to call.
If you do run into issues with your elevator, knowing who to call and how to report emergencies can save you a great deal of time. If someone gets stuck in the elevator, calling 911 may be the best solution.
- Build good relationships.
Because most elevator contracts are lengthy, it’s beneficial to have a good relationship with your vendor or company representative. Your representative is your advocate, and often times, if you have a strong relationship, you'll be given higher priority.
- Know when to inspect and how to record.
Both the city and vendor have inspection protocols and requirements that you must fulfill. If you aren’t current on your inspections or don't have them on file, your elevator can be shut down. Make sure you know your city and state regulations and make adjustments or repairs quickly.
- Communicate with your residents.
Elevator issues are to be expected; however, having open communication can ease frustration and prove to residents that you're handling the problem. Contact your vendor as soon as an issue is detected and promptly inform residents of the situation. Tell them that the elevator is down, assure them that the vendor has been contacted, give alternate instructions, and provide a maintenance timeline.
Want to learn more about condo living? Check out the previous posts in our condo corner series, “Trash Chute vs. Trash Valet: Which One is Right for Your Building?” and “Why Attending Move-In Orientation Matters.”