Each month we feature five winners and connect their stories to the 5 Star principle they best represent.
Nomination by Carolyn Lounsbery: Samantha Dickerson always goes above and beyond for our clients and her response when one of our clients had a gas leak in their building was without question the epitome of 5-Star service. Without being asked, Samantha quickly called every occupant of the building and explained the situation in a calm, professional manner and was able to get them to evacuate quickly and without causing a panic. Samantha keeps a kind, positive and professional attitude with all our clients, and this recent event, which could have been disastrous, was made easier for not only the residents but the Community Manager as well.
5 Star Principle: Demonstrate Care