Top 10 Considerations for Choosing a Community Management Company

Experienced leaders in the community management industry, we at Associa have identified 10 factors to consider before hiring an HOA management company for your community.

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A community association management company, or homeowners' association management company, is contracted by the board to fulfill administrative, financial, and maintenance-related duties they cannot carry out, like:

ADMINISTRATIVE

Overall operations and administration of the association in accordance with board policies, governing documents, and applicable local, state, and federal laws and regulations
Contract negotiations and oversight
Managing contractors and vendors
Project management
Insurance administration
Assisting in member dispute resolution
Meeting attendance and agenda preparation

MAINTENANCE

Building maintenance
Grounds maintenance
Inspections

FINANCIAL

Preparing and executing the association budget
Managing financial reports
Collecting assessments
Reserve fund analysis
Billing

Hiring a professional community management company lightens the board's burden and liability, providing peace of mind for both residents and leaders. Selecting the right management company for you is a serious decision. Often, once you make a choice, your community will be locked into a contract for a year or longer.

The effectiveness of a board is often determined by the type of management they choose. It’s essential to carefully evaluate all options and conduct interviews with potential companies. As experienced leaders in the community management industry, we at Associa have identified 10 factors to consider before hiring a HOA management company for your community, including this:

Communication & Customer Service

Communication is the backbone of any good relationship, and that’s especially true for an HOA and their managing partner. Be sure that the management company you choose is known for its customer service and quick response time. They should be open about the frequency of their client communication and the tools and channels they use to communicate, such as text messages, apps, emails, or websites. Three important questions to ask: