What’s in a Name? Industry Job Titles

Community Manager, Management Executive, General Manager, Resident Manager, Site Manager

During the past few years, thanks to our recent condo building boom, many new job titles have been created.  While the job descriptions vary at associations and at management companies, the following are the most common titles and descriptions used in Hawaii.

Managing Agent is the company contracted to serve the association.

Association Manager is usually the association’s direct employee who serves on-site and is responsible for day-to-day management and administration of the association.  There are also cases where the job title of Association Manager refers to the Managing Agent’s employee assigned to a contracted association.

Community Manager, Management Executive, Property Manager, Portfolio Manager usually refers to the Managing Agent’s employee who is assigned to multiple contracted associations.

Resident Manager or General Manager is the association’s highest-ranking site employee who usually lives on the property and is responsible for overseeing the maintenance and repair of the building, grounds, and amenities. 

Site Manager can either be an association employee or, in some cases, is employed by a Site Management Company to provide day-to-day management at the property.