Each month we feature five winners and connect their stories to the 5 Star principle they best represent.
Nomination by Melissa Robertson: Monika serves as our Director of Community Management Services while also maintaining a portfolio of communities. She plays an integral role in our branch operations, client retention and much more. We continue to receive positive feedback from the communities she serves, and most recently, one of her board presidents provided the review below:
As President of the Board of Springbrook Square HOA, I can share that our decisions to switch to Associa EMB two years ago was and continues to be rewarded by excellent service. Much of that is due to Monika Padilla, our CAM. She is a true professional and great partner and coach for our board. And in our first year through a difficult transition, her supervisor Melissa Robertson, was our go-to coach. We needed lots of help moving from a poor former management company, and the EMB team worked with us to clean up and improve our HOA operations. Now in our third year, things are working very well.
I can't thank Monika for always demonstrating care to clients, customers and our staff. She is a true asset to Associa EMB Management; her hard work, leadership and dedication is very much appreciated.
5 Star Principle: Communicate Effectively