Each month we feature five winners and connect their stories to the 5 Star principle they best represent.
Nomination by Erica Horndasch: There was a broken and frozen pipe at an owner's property that caused sewage water to back up into the home and left them without a working toilet. The maintenance guys went to rod it and the rod got stuck in the pipe and broke off. The onsite maintenance guys did such an awesome job getting down to the break and slowing the flow of water.
This home has one toilet and this owner can't drive and has meals delivered to the home. We found a great portable toilet in Delavan, Wisconsin (we are in the Chicago area). The community manager, Karyn Radek, drives over an hour away to pick up the toilet and deliver it to the home. The owner is very grateful to have a toilet and will have one for the next issue. Issues always hit the one-bathroom units.
Just this week, Karyn also received a thank you note from a homeowner saying her positive influence is helping the community come alive. "I swear more people are waving and the whole vibe has changed!"
5 Star Principle: Own the Resolution