6 Qualities of a Good High-Rise Community Manager
Often offering an elevated way of living and premium amenities, luxury high-rises and condominiums provide a unique community experience to residents. Owners who call these communities home expect and deserve a higher level of service—and a good manager delivers that.
An employee of the hired management company, a community manager advises the board of directors on best practices, works with them to perform many vital functions, and executes board decisions. Partnering with the right manager is key to the success of any community—especially luxury high-rises and condominiums. The right manager not only helps leaders stay on task, but also enhances the overall community experience. Read on for the top six traits to look for in a luxury high-rise or condominium community manager.
1. Educated & Knowledgeable
Qualified managers must clearly understand the exclusive needs and requirements of high-rise communities. While credentials and certifications are valuable, a manager who’s involved in the dynamic high-rise and luxury living industry shows foresight and growth. They should comprehend the structure and operations of the community, specific governing documents, and applicable local, state, or federal laws. If they don't have the answer to a question, they should be able to point you in the direction of a professional partner or provider who does.
2. Effective Leader
A good high-rise manager takes their leadership role seriously and provides constructive feedback and proper direction to employees, ensuring residents receive the best service. Leading by example, they have a positive attitude and are willing to do the necessary work to enhance the community. Further, they actively monitor the pulse of the community and partner with the board to bring the community’s vision to life.
3. Customer-First Attitude
Because managers are in a customer-facing role, maintaining a customer-first attitude is crucial. A good manager provides exceptional service by making personal connections and prioritizing regular interaction. The manager feels comfortable engaging with employees and vendors to emphasize attention to detail and the importance of fostering a customized environment.
4. Facilities Management Experience
Whether it’s an on-site pool, sporting complex, or club room, the facilities a luxury high-rise development offers are paramount to its ongoing success. One of the main reasons residents invest in a luxury high-rise is the facilities—and managers are relied upon to oversee those amenities. While it varies by community, contract, and location, a qualified manager:
- Works closely with employees to confirm standards are maintained
- Oversees ongoing projects
- Responds quickly to facility-related issues or complaints
5. Proven Track Record of Fiscal Responsibility
Often, the budget for a luxury high-rise building is more complex than that of a traditional homeowners’ association (HOA). Not only does the budget include standard operating costs—including funds for capital improvements and maintenance projects—but it also must account for additional expenses exclusive to this type of community, such as security personnel, valet, or concierge services. Because the association manager assists with preparing and executing the budget, it's critical they have financial expertise. They should clearly understand budgeting processes, generate accurate reports, and remain transparent about financial standings.
6. Proactive Communicator
Effective communication is an important element of any community. An experienced high-rise manager develops a rapport with residents and makes a conscious effort to communicate regularly with the HOA board and all members. A good manager keeps everyone in the know and ensures they receive relevant information promptly. By being proactive with communication and outreach efforts, the manager can thwart many common issues and misunderstandings that can arise in a luxury development.
More About Professional Partnerships in Managed Communities
In addition to a qualified manager, a dedicated team of trusted partners and providers is typically necessary to create a valuable community living experience. Read our ebook, “The Community Partners & Professional Service Providers Every Board Needs,” to learn more about these partnerships and how you can make the most of them.