Strata Meeting Etiquette: Dos & Don'ts for Homeowners
A Strata Corporation general meeting is an essential gathering of council members and residents to conduct business, plan projects, voice concerns, and share updates. Because Strata leaders make crucial decisions that affect the community during these meetings, homeowners should attend and participate.
However, meeting etiquette rules exist to maintain order and facilitate productivity—and homeowners should follow proper protocol to move meetings along. Read on to learn what homeowners should and shouldn’t do when practicing good Strata General meeting etiquette.
1. DO plan to attend.
Attendance is vital to any meeting, and Strata General Meeting meeting is no different. Every homeowner is a key player in the community’s success and should be present to help steer the council in the right direction.
When life gets busy, and schedules are packed, there are things Strata residents can do to prioritize the general meeting attendance and make the most of their time in the room, such as:
- Pay attention to meeting notices and announcements.
- Mark your calendar to reserve that time.
- Review the Strata meeting agenda and come prepared with questions or suggestions.
- Encourage other homeowners to attend with you.
- Ask if online attendance is allowed and about virtual meeting etiquette.
2. DON’T arrive late.
Arriving late to a Strata General meeting (AGM/SGM) is disruptive in many ways. For one, it can be distracting to the person speaking, who may need to start over to get the meeting back on track. It also pulls the attendants’ attention away from the topic at hand, which means they might miss valuable information being presented.
Being late can also impact the council’s ability to hold a meeting altogether. While bylaws and rules in governing documents may vary, a Strata Corporation meeting is generally required to meet a quorum to legalize the meeting and conduct official business. This means there must be a minimum number of homeowners present to begin. If you’re late, a quorum may not be met, and the council may have to reschedule.
3. DO participate.
It’s equally important to attend and participate in a meeting. Homeowner participation doesn’t mean you have to be the loudest person in the room. Contributing to the Strata General meeting can come in many forms, including:
- Actively listening to speakers and the issues being presented.
- Introducing yourself to council members and fellow residents.
- Asking questions when appropriate.
- Sharing feedback if asked.
- Voting on community decisions.
- Keeping an open mind to the opinions of others.
4. DON’T get off topic.
Strata general meetings have agendas for a reason. They outline the topics that must be covered during that time. Veering off-topic takes time away from decisions the council needs to prioritize.
Before you head to the meeting, review the meeting agenda and jot down ideas or questions you may have. This way, you’ll have something prepared if you decide to share during the meeting. Speak clearly on the specific topic and keep it short and simple.
5. DO practice professionalism.
Appropriate business meeting etiquette is anchored by professionalism. Even if your Strata general meetings aren’t particularly formal, you can still be professional by showing mutual respect, reducing distractions, and giving full attention to the speaker. Examples of ways to be more professional during a Strata general meeting include:
- Silencing your cell phone and putting it away.
- Refraining from speaking while others are presenting.
- Not eating or drinking loudly.
- Waiting for your turn to share thoughts or suggestions.
- Listening to others—even when their ideas differ from yours.
6. DON’T get into heated debates.
It’s rare for all strata homeowners to agree on everything. While residents want what’s best for the community, their opinions on how to achieve that can vary. When people are given the opportunity to express these opinions, things can get heated, and disagreements may arise.
To avoid getting into tense situations with other homeowners during the meeting, remember to:
- Remain open-minded and respectful during open forums.
- Stay away from community gossip.
- Give others a chance to explain their side.
- Remain calm when others are becoming confrontational.
- Pause and ask council members to moderate the conversation at another time.
7. DO follow the rules.
Your Strata’s governing documents will have bylaws, rules and details on how to conduct official meetings.
Familiarizing yourself with these guidelines and procedures can improve the meeting experience. You’ll know what to expect, when to make suggestions, and how to respond to proposals. Following an agreed-upon set of bylaws & rules also streamlines the process and keeps the meeting moving forward.
More Strata Meeting Etiquette: A Council Member’s Guide to Running Better Meetings
Practicing good meeting etiquette will make Strata general meetings more productive and promote unity, transparency, and satisfaction within the community.