5 Star Champion: Crystie McIlyar

September 25, 2020

Each month we feature five winners and connect their stories to the 5 Star principle they best represent.  

Nomination by Philip Adams: Crystie stepped in to assist with a Klik error while my associate was on vacation.  She uploaded vendor forms into Branch Access and interfaced with the Strong Room requirements for 24-hour emergency checks.  She even followed up to ensure that the requests went through.  She went above and beyond by keeping me informed, anticipating problems with the process, and offering to do even more.  She listened to my concerns and took the time to provide me with complete answers.  Her support was timely, complete, and impeccable.  She truly demonstrated 5 Star service to me as her internal client and to my association as her external client.  She truly demonstrated family spirit and integrity and accountability!

5 Star Principle: Communicate Effectively

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