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#2 CREATE A
SOCIAL MEDIA
POLICY
Because it's critical to be mindful of what you
post online, all HOAs should adopt a formal
social media policy. In this document, spell out
acceptable behavior, language, postings, and other
protocols to facilitate civil discourse and keep
everyone on the same page. Your social media
policy might include information such as:
• Permitted platform types and content
• Rules for usage & escalation process
• Privacy and consent regulations
• Admin settings
• Acceptable posts with examples
• Unacceptable posts with examples
• Instructions for handling negativity
• Applicable laws and legal regulations
Don't forget to distribute your social media
policy after finalizing it. Safeguarding all parties
and setting expectations, a social media policy
educates members and helps you make the most
of this effective communication tool.
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