3. How will your community's information
be secured (including in the event that the
company goes out of business)?
"When the board is excited about signing
up for a new solution, it's easy to zip
through the user agreements without
reading them carefully – but that's a
serious mistake. As a board member,
part of your fiduciary duty is protecting
your homeowners' data by knowing how
it will be safeguarded and how it can be
used by the technology solution provider.
It's especially important to know what
will happen to your community's data if
the company goes under. Read the user
agreement in full, and if it doesn't have an
answer to this question, make it a priority
to ask."
– Andrew Brock
EVP and CIO, Associa
4. Is this technology going to be obsolete in
a few years, or is the platform committed
to continuous improvement?
"Technology seems to change overnight.
You don't want your new technology
solution to become obsolete in a year
or two, especially if it was a substantial
expense for the community. It is important
that the board knows that the new
technology is something that will function
the same, if not better, in the years ahead."
– Jennifer Freeman, CMCA®
Director of Management Services
Community Association Services of Indiana
Ready to Choose a Technology Partner?
Ask these 7 Questions to Make Sure You Choose the Right One
