7. How will this technology be implemented?
"It's important to know the steps your provider will take to implement the technology
successfully and what role the board will need to play. Will there be training sessions available? Is
there online training? How do they plan to communicate with your board and with homeowners?
How will they help users troubleshoot and get up to speed? A clear understanding of this
information will cut down on confusion, help homeowners adopt, and help the solution benefit
your community from the beginning."
– Becky Vorsteg, CMCA®, AMS®, PCAM®
Community Director
Associa Mid-Atlantic
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