9. How will this technology be implemented?
Any quality provider of association technology will have a detailed roadmap for integrating
their solution into your community in an efficient, timely, sensible way – if they don't, their
solution is less likely to succeed in your community, no matter how promising it seems. Ask for
a clear timeline and examples of other implementations they've done to see how well they've
performed them in the past.
"It's important to know the steps your provider will take to implement the technology successfully and what role
the board will need to play. Will there be training sessions available? Is there online training? How do they plan
to communicate with your board and with homeowners? How will they help users troubleshoot and get up to
speed? A clear understanding of this information will cut down on confusion, help homeowners adopt, and help
the solution benefit your community from the beginning."
-Becky Vorsteg, CMCA®, AMS®, PCAM®
Community Director
Associa Mid-Atlantic
10. Is the technology provider a true technology partner?
Some companies providing technology solutions for associations are simply interested in
selling a solution and moving on to their next big idea, project or industry. While the solution
may work for now, their commitment ends when the excitement does and your community
could be left without the support it needs. On, the other hand, a true partner will walk with
you every step of the way through implementation, troubleshooting, and making the most of
the platform – and they'll have the tenure to back up their claims. Ask any potential solutions
provider about their history in the industry and their plans for the future.
"Unfortunately, in the tech startup world, it's common knowledge that companies come and go all the time. And
it's easy for boards to focus on flashy, new solution, without considering whether the provider is only interested
in a purely transactional relationship. When your board is considering a new technology, choose a company
with two important characteristics: stability and willingness to be a partner that actively helps your board solve
community problems through technology."
-Andrew Brock
EVP and CIO
Associa
