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MISTAKE #3:
FAILING TO
COMMUNICATE
The steps of your association's
collections process need to be
communicated clearly to homeowners.
Use special education sessions and
board meetings to educate them on
the key aspects of the process and
consequences for non-compliance.
Make sure that instructions are clear
and carefully walk through the timeline
of actions and steps for collections,
so there are no surprises. Educate
residents by advising them on:
• Where to find the collections policy
• Contact information for questions
or concerns
• How to submit a late payment
• What happens if past-due
payments aren't received in time
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