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Tip 7:
BE TRANSPARENT
ABOUT NEXT
STEPS.
Detail the escalation process of collections
enforcement so homeowners are aware of the
consequences of non-payment. Check your
governing documents and specify the actions
that may occur due to non-payment at certain
periods of time. Adhere to laws and include
notes about:
• Repayment processes that can stop
escalation
• Collections vendor involvement
• Repeat offender consequences
• Additional legal options
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