03
WHAT IS A
COLLECTIONS
POLICY?
In a homeowners' association
(HOA), a collections policy is a
procedure that helps the board
of directors establish how to
respond to residents who are
delinquent on assessment
payments and other community
fees. Putting residents into
collections is a difficult but
sometimes necessary duty—and
a policy allows the board to act
impartially.
Creating a sound collections
policy is a process that requires
time and collaboration between
your board, management
company, and legal team. As
the long-standing industry
leader, we at Associa know
what goes into building an
effective and successful
collections policy. To find
the process that works best
for your community, follow
this step-by-step guide to
developing a collections policy.
7
6
5
4
8
9
10
3
C
