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3. TAKE A COOPERATIVE
APPROACH
Community conflicts can cause division, hinder operations, and undermine productivity.
As a board member, it's part of your fiduciary duty to foster a cooperative spirit within your
association. With a commitment to peace and harmony, take time to understand the details
of the dispute as presented by each side. To facilitate cooperation:
Identify the root cause: Review all written materials and engage in conversation to identify
the underlying issues causing the conflict. Work together to clear up any misunderstandings
and get to the heart of the matter.
Listen actively: Listen to understand the needs and interests of the parties involved. When
a resident is speaking:
• Listen carefully and never interrupt.
• Ask questions when appropriate.
• Use similar wording when responding.
• Have a reasonable understanding of the issue.
Seek common ground: Focus on finding common ground. It's easier to reach a resolution
when everyone can agree on something.
