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C
2. COMMUNICATE
CLEARLY
Many communities rely on templated letters for violations
and other communications. This allows a board to respond
quickly, but it can detract from the authenticity of the board,
resulting in misunderstandings and escalated tensions. Before
sending a templated letter, assess the language to confirm
it's respectful while defining the behavior or action required.
Better yet—and if your governing documents permit—consider
a less confrontational method of communication, such as a
face-to-face conversation or phone call.
When delivering your perspective, communicate clearly and:
Use simple language. Use words and language that are easy
to comprehend. Avoid complicated jargon that makes it seem
like you're hiding behind community policy.
Keep it short. Only communicate what the association intends
to state. Don't explain so much that you're conveying more
information than necessary.
Present the facts. Cite the guidelines outlined in the governing
documents, but have a compelling reason why it's important
to the community.
With quality communication, you can bring a speedy solution
to problems, minimize confusion, promote transparency, and
build trust.
