Contacts
A welcome packet must contain a contacts section that
lists the phone numbers and addresses of the people and
places most used by homeowners. A new resident may
have questions or face an unexpected issue, so this section
should include the contact information for the people or
departments that will help them get answers. Make sure to
list contact details for:
• The management
company
• Community manager
• Emergency personnel
• Security office
• Front office
• After-hours service
• Entry gate personnel
• Door attendant
• Maintenance
• Concierge
• Board members
• Community
organizations
