04
CONTACTS
A welcome packet must contain
a contacts section that lists the
phone numbers and addresses
of the people and places most
used by homeowners. A new
resident may have questions or
face an unexpected issue, so this
section should include the contact
information for the people or
departments that will help them get
answers. Make sure to list contact
details for:
• The management company
• Community manager
• Emergency personnel
• Security office
• Front office
• After-hours service
• Entry gate personnel
• Door attendant
• Maintenance
• Concierge
• Board members
• Community organizations
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