A simple social media post can start a dramatic
debate, escalate a situation with an unhappy
homeowner, or even put boards and the
association in legal trouble. Having a written
social media policy can help ensure that your
board avoids these issues while allowing your
community to experience all the positive effects
of social networks.
Your social media policy should include
information such as:
• Rules for social media use
• Acceptable social media posts with examples
• Unacceptable social media posts
with examples
• Instructions for handling negativity
• Applicable laws and legal regulations
Once completed, ask your community's attorney
to review your social media policy to confirm it
covers and addresses all legal concerns.
ESTABLISHING A
SOCIAL MEDIA
POLICY
