Issue link: https://hub.associaonline.com/i/1283027
II. Community Business Departments A. On Site Staff/Front Desk 1. Establish hours of operation 2. Consider PPE for employees 3. Install hand sanitization stations behind desk 4. Sanitize shared workspaces, desks, computer key boards, and mouses between shifts 5. Encourage homeowners to use other forms of communication besides a physical visit: a. Telephone b. Email c. TownSq d. Property Management System (PMS) 6. Stagger shifts, if possible, to avoid proximity staffing 7. Install plexiglass protective shield in front of each workstation with an opening at the bottom for speech and exchange of items 8. Install social distancing floor markings where lines typically form B. Housekeeping and Porter Services This category includes both onsite staff and third-party contract cleaning agencies. 1. Require employees and contractors to wear PPE while on property 2. Establish and post a high-frequency cleaning and sanitization schedule with an accountability checklist detailing frequency and shift. Include access points, buttons, card readers, call boxes and anticipate proportional increase in labor for additional cleaning scope. 3. Determine if private resident housekeepers will be admitted. If so, then such service providers shall check-in with back dock service desk and wear PPE while in any of the building's public areas, including elevator cabs. 4. When possible, stagger shifts and separate areas of responsibility to reduce cross contact by employees 5. Require employees to maintain social distancing throughout their shift 6. Use superior-grade cleaning and sanitization standards throughout the community's public areas and amenity space 7. Require outside delivery personnel to wear PPE and adhere to social distancing on site 8. Prepare any and all deliveries to be received through the building's designated access point and space 9. Require delivery personnel to wear PPE while in the building DISCLAIMER: This appendix is provided as an example of how to approach cleaning and safety protocols of amenities, common areas, and other community spaces. Each community and jurisdiction may have varying guidelines or requirements. Boards and councils should engage with professional counsel when developing their specific plans to ensure they are in line with the boards' roles as defined in their community's governing documents.