One of the best ways to save you and your fellow board members time and trouble during a project is to
clear up any misunderstandings with vendors before they even begin. Confirm that you and any potential
vendor partner are a strong fit by asking questions that will clarify expectations for all parties.
8. Can we have a wrien contract?
"Establishing any business relationship that carries expectations behind it should be done
on paper. If the vendor does not have the capacity, insurance or confidence to put their
obligations in writing you should consider looking harder."
-Mike Holmes
Professional Contractor and TV Personality
9. Are you willing to adhere to the board's payment term limits to
accommodate proper inspections for closure prior to payment?
"This point is often omitted from discussion, but when left unclarified can cause
misunderstandings that lead to a vendor assessing unnecessary late fees."
-Marisa Highsmith, CMCA
®
, AMS
®
, PCAM
®
Associa HRW, AAMC®
10. What kind of warranty do you offer and what does it cover?
"This is important to know. I always say the value of warranties is found in the smallest
print on the paper. You need to understand the limits of the warranty and what you,
the HOA, must provide for documentation, proof of purchases, etc. to ensure the
warranties are valid."
-Mike Holmes
Professional Contractor and TV Personality
Clarify
Expectations
