Bonus: 6 Tips for Property Claims
Communication
When your community has a claim, your board can work to influence behavior for
the better, minimize areas of disagreement with your adjuster or carrier and make
the overall process smoother with better communication. Bo Bond, CIRMS, senior
sales executive for Associations Insurance Agency, Inc., one of Associa's integrated
service offerings, has provided the following tips for the next time you have to make a
property claim.
1. Take action now even if you delay
a claim. Take photos of damage and
keep receipts for all mitigation and
reconstruction to give the adjuster
materials to review and assess later.
2. Provide detailed information.
Facts such as the date and location
of the loss, property involved in
the loss, witness information and
statements, parties involved and
photos should always be included in
the initial claims notice.
3. Manage expectations. A statement
of what the board expects from the
adjuster or carrier during the claims
process can aid in keeping everyone
on the same page throughout the
whole process.
4. Create a discussion list for the
adjuster's property visit. Knowing
ahead of time which areas the board
and manager feel the adjuster must
see may help eliminate multiple
visits and prevent missed details.
5. Meet the adjuster in person. Face-
to-face time will help separate
the association's claim from the
dozens of other cases already
on the adjuster's desk and allow
for discussion of information and
expectations.
6. Keep a log of all communication.
Good records will eliminate any
questions about what was discussed
or agreed upon while helping you
keep track of the actions each party
should be taking.
Read the blog post, "6 Communication Tips for a
Smoother Insurance Claim Process" to learn more.
Click Here to Read Bo's Post!
4 Steps to Ensure Comprehensive Community Insurance Coverage
