04
PERFORMANCE
REVIEW FREQUENCY
The frequency of performance reviews should reflect the level of
oversight your community requires. Factors like property size, service
complexity, and vendor activity all influence how often evaluations
should be conducted.
Annually
Annual reviews work best for stable vendors with a strong track record.
They provide a checkpoint before contract renewal and help confirm
long-term consistency.
Biannually
Biannual reviews offer a balanced approach and allow boards
to identify issues mid-cycle, adjust expectations, and reinforce
accountability. This works well for communities with moderate
vendor activity.
Quarterly
Frequent reviews allow for faster course correction. Quarterly reviews
suit communities with large properties, complex landscaping needs,
and high-volume maintenance requests.
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