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WHAT TO DO WITH THE
INFORMATION GATHERED
Review the scores alongside your comments, and look for any patterns that
emerge over time.
Then, revisit your governing documents to confirm guidelines on information
sharing, vendor communication, and required procedures. Use what you've
gathered to guide your next steps:
• High scores support contract renewal with confidence
• Mid-range scores may justify renewal with defined conditions
• Low scores require corrective action or a transition plan
If your board needs additional support, Associa works with communities
across North America to evaluate vendor performance, manage contracts,
and maintain consistent service standards across properties.
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