5
3. A CLAIMS
EXAMINER
CONTACTS YOUR
COMMUNITY
MANAGER.
The next step is for your insurance carrier to assign a
claims examiner to your case. Essentially, the examiner
is responsible for reviewing the claim, assessing your
coverage, and determining whether to approve it.
It's standard practice for the claims examiner to contact
your HOA board or community manager within 24 to 48
hours of filing the insurance claim. During this initial
communication, the examiner will:
• Ask about location details
• Confirm what happened and who was involved
• Request additional information when needed
• Provide guidance on next steps
• Assist with mitigation efforts
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