Resolution #5: Improve
communication with residents
Communication may be the most important tool available to the board of directors to
facilitate a positive and cooperative spirit within an HOA, but it can often fall to the back
burner.
Making the effort to be open with residents will help to build trust between the board and
homeowners and increase appreciation for the work you do. Aim to offer transparency
and keep residents informed of the association's initiatives and progress by:
• Starting a monthly newsletter with important HOA updates
• Organizing meetings that are open to homeowners
• Responding to questions in a timely manner
• Providing an easy way for residents to share feedback
• Updating your association website
• Carefully crafting clear and informative messages
• Using community apps to stay connected
