5. ELIMINATE HIDDEN AGENDAS.
One of the most common board errors is members using their position to carry out
personal agendas. An HOA is a non-profit corporation designed to run as a business.
That means leaders have a duty to act in the best interest of the association—not
themselves. It's part of a board member's fiduciary duty to separate themselves from
any personal views and conflicts, as they can get in the way of making the right choice
for the community and disrupt management's role. Decisions should always be fair,
consistent, and based on standard practices rather than emotional opinions
and preferences.
6. IMPLEMENT COMMUNICATION PROCESSES.
Strong communication is the foundation of strong communities. To ensure quality
communication, the board should determine the primary liaison, the frequency of
formal communication, and the means of communication. Establishing an explicit
communications process and system with the management staff holds both groups
accountable and limits misunderstandings and disappointment.
