Effective communication is vital to the success of any community. Our team members
respond in a timely manner and are always clear and concise. We also use the following
tools and best practices to ensure consistent communications and quality customer service:
• Our managers are equipped with smartphones for email, web, and phone communication.
• Our company intranet allows managers to collaborate with other managers worldwide to
solve common problems found in communities.
• We offer annual trainings on best practices and industry standards to our boards and
community managers.
• Our live emergency answering service can assist clients 24/7.
• We return all emails and calls within one business day.
• We conduct regular corporate communications and site visits from the executive team.
• We use TownSq, the only all-in-one app for managed communities, to help our
communities come together and stay connected.
Communicate Effectively
In this day and age where customer service is not always a good experience, it's refreshing
to encounter someone on the other end of the phone that goes above and beyond to assist
you. I look forward to continuing to work with the Associa team. Keep up the great work!"
– Sean G
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