6. COMMUNICATION & CUSTOMER
SERVICE
Communication is the backbone of any good relationship, and that's especially true
for an HOA and their managing partner. Be sure that the management company you
choose is known for its customer service and quick response time. They should be
open about the frequency of their client communication and the tools and channels
they use to communicate, such as text messages, apps, emails, or websites. Three
important questions to ask:
• Will there be a way to reach someone after hours if needed?
• Will they provide your board with opportunities to give feedback?
• How will they facilitate my community in an emergency?
Consider Associa: With local branches that serve communities across
the United States, Canada, and Mexico, Associa is dedicated to
communication and availability, promptly responding to all requests
for service or emergencies, 24/7, 365 days a year. Providing real-time
customer service, we're available in person, online, and by phone.
