5. Misunderstanding the True
Function of the CAM
Managers are professionals who advise board members and help them make the best and
the most fiduciarily-responsible decision they can. Managers do the leg work, find solutions,
educate, and execute.
The most common misconception is that the manager makes the decisions and controls the
board. The exact opposite is true. Communities and associations are non-profit businesses
that are run by a board of directors who makes the decisions. The manager is like a CEO who
executes the decisions of the board and is the 'face' of the board to the owners and residents."
- Heather Dombach
Community Manager
Associa Mid-Atlantic
"
A critical relationship for every board member is the one with their community association
manager (CAM). Many board members are unaware of the CAM's true role and function, which
can create friction and prevent everyone from doing their jobs correctly.
Your CAM works for the corporation as an entity, advises on key aspects of your association's
operations, and serves as your representative with other service providers. Building and
maintaining a strong relationship with your CAM can make or break the success of
your community.
