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5. MISUNDERSTANDING THE
TRUE FUNCTION OF THE
COMMUNITY MANAGER
A critical relationship for every board member is the one with their community
manager. Many board members are unaware of the community manager's true
role and function, which can create friction and prevent everyone from doing their
jobs correctly.
Your manager works for the corporation as an entity, advises on key aspects of
your association's operations, and serves as your representative with other service
providers. Building and maintaining a strong relationship with your manager can
make or break the success of your community.
Managers are professionals who advise board
members and help them make the best and
the most fiduciarily-responsible decision they
can. Managers do the leg work, find solutions,
educate, and execute.
The most common misconception is that the
manager makes the decisions and controls the
board. The exact opposite is true. Communities
and associations are non-profit businesses
that are run by a board of directors who makes
the decisions. The manager is like a CEO who
executes the decisions of the board and is the
'face' of the board to the owners and residents."
-Community Manager
Associa Mid-Atlantic
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