Issue link: https://hub.associaonline.com/i/1200504
What are some common misconceptions about CAMs? HD: The most common misconception is that the manager makes the decisions and controls the board. The exact opposite is true. Communities and associations are non-profit businesses that are run by a board of directors who makes the decisions. The manager is like a CEO who executes the decisions of the board and is the "face" of the board to the owners and residents. ER: There are common misconceptions that the CAM is an expert at everything—they're an accountant, an attorney, a contractor, a landscaper— this isn't true. A CAM knows a little bit about many subjects but isn't professionally trained in any of these other fields. A CAM is trained to know when to utilize the appropriate experts. HM: Many owners think that since their dues pay for the management company and any direct employees, the manager works for them. This can lead to conflict when the member doesn't understand that the manager can only take action at the direction of the board, not from individual members. LD: One of the common misconceptions is that the board thinks that we work 24/7 for the association. Some homeowners are also unaware that they can reach out to the CAM for assistance to validate or solidify open-ended discussions or situations. How can boards and CAMs work better together? HD: Recognize that in many cases, there's more than one single correct answer to any given problem. By joining forces to solve a problem and listening to alternative thoughts and ideas, you can find better, more creative solutions. Be respectful and listen. You may not and don't always have to agree, but you do need to be respectful of others. HM: Everyone–the board, management, and the membership–work better when we all see that we're on the same team, with the same objectives. Often, associations have a lot of internal grievances because there is a "Us vs. Them" mentality. LD: Create symbiosis, work together to find resolutions, and ask questions. Although high fences make great neighbors, so does interaction with the community. Q. A. Q. A.