PROACTIVELY ANSWER QUESTIONS.
It's very common for review boards to get the same questions day in and day out. If you haven't already
done so, start writing down the questions your board receives. Once you have a solid list of six to seven
questions, take the time to write down helpful answers. Include your frequently asked questions in a new
FAQ section in your architectural review packet. Answering these common questions will save your board
time and will help homeowners move forward with confidence as they better understand the who, what,
why, and when of the architectural review process.
SHARE REAL-LIFE EXAMPLES.
Along with your FAQ section, consider including several common reasons why people's requests get denied.
These real-world examples will help homeowners avoid common mistakes and may limit the number of
requests you ultimately have to review. Be sensitive to the owner's personal information when sharing
examples of what not to do and be sure to remove any personally identifying information.
BRING IT ALL TOGETHER.
Ultimately, you should be using these tips to consolidate your review applications into a digital packet that
can be frequently updated and shared with homeowners. Taking advantage of a community website or
app will also help you track, organize, and update the documents
without the extra costs of printing. Don't stop at the suggestions we
have included in this ebook. Work with your residents to customize
a process that makes sense for the needs of your community.
