Each month we feature five winners and connect their stories to the 5 Star principle they best represent.
Nomination by Tricia Tremblay: The Evergreen Management Group Team, Titus Cramer, Bruno Bartoli, Cassandra Dalton and John Arthur had an extremely challenging weekend in New Hampshire due to mother nature. A community of 344 units, which consists of three we have managed for more than 25 years, scheduled their annual meeting for Saturday 12/5/2020. Due to COVID, the meeting was scheduled for outdoors in the community's club house parking lot... yes, outdoors in New Hampshire in the month of December! This team put many hours into planning the annual meetings to ensure the safety for all owners.
Well, mother nature was not so kind to the team or the associations. That Saturday, we had our first major snowstorm of the year: 8 plus inches of snow and ice, high winds, and power outages. The annual meetings had to be cancelled and rescheduled for that Sunday. Although the community was given a snow/rain date, we never expected to have all three annual meetings for the entire community with a power outage and no water for 344 units. The staff went over and above to serve the community and all three annual meetings were successful and all reach their required quorum. Very impressive!
Congratulations to Titus, Bruno, Cassandra and John for providing 5-star customer service during such challenging times. Thank you!