“Before we can lead, we must know how to follow and how to serve others.” – John Carona
Showing that we care about our customers’ needs, concerns, problems and desires is a foundational tenant of Associa’s culture. And, in his latest book, In the Common Interest II: Embracing Five Star Customer Service, our leader, John Carona, highlights the value of providing excellent customer service and how going above and beyond can improve any company, regardless of industry.
As a service-based organization, we’ve learned that’s service isn’t just what you do, it’s who you are and how you do it. We put our customers first, and we show up day after day to serve and assist.