As a member of your homeowners’ association (HOA) board of directors, you have a responsibility to ensure the association enforces rules, maintains common areas, manages finances, and supports the community. Sustaining harmony while honoring your duties as a community leader can be a tough balancing act, and the board might find itself in situations that may be unpleasant or stressful. Approaching homeowner issues and concerns carelessly can quickly lead to conflict. 

While you can’t always control how conflicts begin, the board’s response can influence whether disputes end with a successful resolution or greater discontent among residents. In this ebook, we highlight our six best practices for resolving conflicts in your community.

1. Follow due process.

2. Communicate clearly.

3. Take a cooperative approach.

4. Remain neutral.

5. Lean on the professionals.

6. Stay connected & informed.

At Associa, we’ve spent decades helping boards manage conflicts and maintain a positive environment. When you resolve conflicts effectively, you promote collaboration, motivate new members, and enable future success. Download our FREE ebook to learn more.